at 05:16PM (EDT) on September 15, 2003 | Permanent Link
An example of a conversation between a webhosting company and one of their "oh-so-happy-with-Sitefind" customers that hasn't occurred - yet.
[SCENE: An average webhoster customer service center.]
Tech Support: Thank you for calling, how can I help you?
Happy Customer: [VERY UPSET] You guys suck! You told me that if I transferred my name to you, that there would be no danger of losing my domain. Now someone has stolen my domain and is pointing it to a search engine!!
Tech Support: (takes time to check out the situation...)
Tech Support: your name has expired and Verisign has borrowed it until you renew it. You still have 40 days to renew.
Happy Customer: LIAR! I just did a Whois on my name and it shows that it doesn't expire for about a year. I sent in 3 transfer requests and none of them worked. I've spent at least an hour on the phone with you to get this thing worked out. You guys don't know what the hell you're doing!
Tech Support: The reason that the expiration date appears to be a year later than the actual date is in their infinite wisdom, verisign displays your expiration date a year later than it is once it expires... the reason the transfers didn't work is because Network Solutions, a division of Verisign does whatever they want and didn't process your request.
Happy Customer: What?! None of this makes sense. You guys are idiots. I want my money back.
Tech Support: I'm sorry sir, we can't offer you a full refund. You see, Verisign has this policy....
[FADE TO BLACK]