10 years after ICANN first implemented its inter-registrar domain transfer policy, Register.com is still leading the way in customer-hostile game playing that serves no real purpose other than to stem the bleed of customers away from their high prices and poor service. Here’s a recent email that I received from them when I tried to transfer a domain name away from them…
You recently requested an auth code to transfer your “somesillytestdomainname.com” domain name.
Your request has been processed and at this time it has been declined due to recent suspicious activity in your account.
Register.com is committed to providing the most secure and reliable domain services for our customers.
We have implemented specific security measures to help prevent unauthorized transfer of domains to another registrar.
The type of suspicious activity that could have caused your request to be declined includes:
- Multiple failed attempts to login to customer’s account
- Recent changes to the account holder’s name, email address, or login ID
- Attempts to access the account over the phone without authorization
- Recent changes to the accounts password
- Domain name lock not removed
- Recent changes to billing or credit card information
To receive your auth code, please call one of our customer service consultants at 1.888.734.4783. They will confirm you to the account and then fulfill your request.
Thing is, most auth code requests receive this type of a response. From what I understand, it is basically impossible to retrieve an auth code from them via the web.
This is one of the reasons we work so hard at Hover to understand what other registrars are up to and invest so much in systems and processes that help customers move their domains. Most of them are playing games, making it virtually impossible for regular people to move their business to a new registrar without jumping through a myriad of self-serving hoops. If you ever want to move your domains to Hover from a hostile provider like Register.com, feel free to give us a call and let us take care of the details. It certainly beats having to get a PH.D (Doctorate in Domains) just to move your business to a new provider.
(and yeah, I’ve heard the whole “we are worried about our customers security” argument a thousand times before. Domain hijacking is no more prevalent at registrars that don’t play transfers games than their are at ones that do.)