Client Service
From a utility perspective, I can't believe how poorly "mail" has been handled.
Someone needs to step up to the plate and solve some very basic problems.
They call email "the killer app". It manages to kill my productivity on a regular basis, but other than the basic function of shipping memo's back and forth really quickly, I'm not bowled over by the fit and finish in any of the products out there. There's a lot of ground that needs to be covered before mail is really useable and useful.
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